I've been a Netflix fan for quite a while now. A couple of months ago, Netflix took a lot of heat when they announced a nearly 60% price increase. Their $9.99 a month for unlimited video streaming and DVD rental package was eliminated. Now they offer $7.99 a month DVD rental (for … [Read more...] about Netflix Messed Up… Again
While spending the Thanksgiving holiday in Houston with family, I got an email from Apple announcing their Black Friday sale featuring a rare discount plus free shipping for the iPad. I was weighing the convenience of ordering online vs. dealing with the biggest crowd of the year … [Read more...] about Business Lessons From The Apple Store
I've never been a big TV guy. I love to watch movies and have had a good home theater setup for over a decade.I jumped on the Netflix bandwagon early on and when they started offering streaming video, I watched a few movies that way. But watching a movie on my PC isn't the … [Read more...] about Product Review: Roku – Guilty Pleasure and Productivity Killer
So I call my bank or, say a credit card company's customer service line. When the automated system picks up, I'm prompted to enter or in some cases speak my account number. A few seconds to a few minutes later, a live person greets me and the first thing they ask for is my … [Read more...] about Can I Have Your Account Number Please… Again?
In my previous post on my recent Geico customer service experience, there were some very interesting responses on Twitter & Facebook. (Note to self: Remind readers to leave comments here on the blog so everyone can join the conversation). What I didn't expect was a response on … [Read more...] about What the Geico Gecko Can Teach You About Social Media